Customer Testimonials
I had just bought a WRX from the boise suburu dealership about 2 months ago. Took it to Stateline autograph suburu in fruitland for my first oil change. An hour later the mechanic comes up to me telling me he broke my drain plug off because it was torqued too hard and he wont be able to fix it. I said what can we do? He replied that I will need a new oil pan and they quoted me at 640 dollars. I said hold on you guys broke it? They told me to call the last location I took it to. ... Read More DealerRater - Apr 13, 2026
The service was great and very thorough, they even found a screw in my tire and repaired it. Thank You!
Absolutely no pressure to sell you a car at this dealership. Just a very nice and friendly staff. After purchase Robert was there at every point to be sure we knew how to operate all the features of our Forester. Excellent experience!!!
They are prompt, honest, and friendly. I felt like I was treated like a family member.
Very friendly and I felt very comfortable there. I'm struggling with money and they accepted my plea and they didn't over charge me
Service people are nice. However, after a $2,300 service the wiper fluid was left empty. Makes me wonder what else is low. The little things matter!
Window was fixed quickly and seems to be working fine. Loved how nice and clean car was when I got back.. Asked them to fax insurance the bill hoping they would reimburse some of it. Sure they did but insurance hasn't responded and let me down...
Service was good, however I asked for a dash light to be looked into months ago with my last service. The light was shut off but the issue was not resolved. This time I asked again, Robert shut it off again but it came right back on. Serivce then found that the sensor was cracked and needs replaced.
The service department did a great job accommodating servicing of my 2017 Nissan Rogue before I had to go out of town. They provided ride to and from my Fruitland Substitute Teacher Training on the day of service. They also provided a list of recommended service needed with possible cost. FINALLY, to my surprise, my vehicle was given a bath!!! I really appreciated the accommodations and friendly helpful people. Looking forward to bringing my vehicle in again! 🙂
Was travelling when my 2021 Outback experienced some mechanical issue. We limped into the dealership where we met Robert Head, explained our experience, and answered his questions. Within an hour, my vehicle was repaired, and we continued on our trip with a freshly washed vehicle. Robert is a rockstar at your dealership with the support of professionals who take pride in their work. A Grateful Thank You to the dealership and the personnel I interacted with.
Brandon was a great salesman to work with, he was very kind and friendly and on top of that very knowledgeable. His patience was outstanding, I was there ever since I got off at work at 12 and I was there until 4 in the afternoon, and throughout the process the rest of the staff were also kind when it came to helping me and my family since this was my first purchase of a vehicle. Whatever you’re paying Brandon it’s not enough let me tell ya.
The people at Stateline Auto Ranch Subaru are very attentive and professional. I recommend them to anyone.
The team at Stateline Auto Ranch Subaru is amazing! I don't have a Subaru, but they advertise that they take walk-ins and all makes and models. I was having issues on the interstate with my vehicle and immediately headed over, and they took me right away. Robert, Dillon, and Beau all made sure I was taken care of and my vehicle was back to almost brand new!
Robert took good care and explained everything to me. He listened well and was very helpful.
Very helpful, knowledgable, transparent, seemed to be honest, no pressure, did all they could do to make the deal
Very fast response for service for our car and a courtesy car wash. Repair was fast and under warranty. Appreciate Robert’s help with the situation.
The service department is always looking out for the best car for my Crosstrek and I truly appreciate it
Thank you, Stateline for a wonderful car buying experience. Dillon and company made it a pleasure and a joy doing business with. Definitely come back again.
The salesman was great to work with and the Manger also was awesome to work with. I have bought alot of vehicles in my life. I will only buy my next vehicle at Mountain Home Ranch Subaru. Great staff.
I miss Laurie but Robert is a great representative! He was very helpful and explained and drove my vehicle and demonstrated what was NOT wrong with my car that it was doing what it was supposed to do. All without making me feel stupid!
Our sales rep was great... very helpful. The closer must be watched... check the addition on the columns of costs numbers he gives you! Ours did not foot (i.e., did not add up... they had a side note about the additional cost that was included in the total, but was not included in the column of numbers).
Service was great. Exceeded all of my.expectations. will absolutely use them for the next service
The reps in maintenance were very helpful and supportive. Since sll are relatively new I felt like I had not been com8ng there for several years. Curious as to why so many people left in such a short time.
Robert was a rockstar! He is very helpful and friendly. I would recommend him to anyone. I have recommended him to my sister for a repair to her vehicle. He helped her even though she had to deal with the Ontario dealership. I will never do business with the Ontario dealership because of the way I was treated. My sister was given the run around at the Ontario dealership and Robert stepped in to help. She finally got her vehicle repaired correctly. Robert is the only reason I got to Stateline.
The dealership always works to accommodate our needs. The service personnel are knowledgeable and eager to help.
Everyone was very nice assisting with the purchase of my vehicle. They were able to answer all my questions.
The dealership is always clean and welcoming. The staff are pleasant and explain all services before the work is completed
Very polite and knowledgeable. Was very helpful getting our needs met at a reasonable price
Easy to talk with, easy to understand, not pushy, very compassionate. Loved my dogs! Accommodating.
We have been taking our Subaru Forester car for routine service since moving back to Idaho. Started taking our 2003 GMC pickup there since we appreciated the care and timely service provided. Our primary contact with Stateline Auto Ranch has been the service advisors Lori earlier and now Robert for the past eight months. Both have given us good information. Robert is personable and professional and we appreciate his advice and follow through. Ed
Our vehicle was assessed for problems we were having and an estimate was given for the cost of repairs. My husband conferred with the mechanic and the necessary repairs were completed. When we came to pick up our vehicle Roger worked his magic getting a price reduction for the work completed. The savings was appreciated. Thank you.
The overall experience was good.I don't like the feel of updating. the car is relatively new, with low miles. not much needed.
Excellent service from all the employees we worked with. Everyone was so helpful and attentive. I would highly recommend them if you want to purchase a car from someone you can trust. Ginormous Camario,the sales consultant we worked with was fabulous. He answered all our questions and was very caring. Robert Head the mechanic was amazing. I am so grateful for all his help and kindness. Jeremy Hubble our dealer rep, made our deal easy to understand and worked on it quickly. We appreciate all he did for us. Thank you for all you did for us.
Ron was awesome, extremely helpful, and was able to get me back on the road again to go home.
Very pleased with the service advisor and the shop. Got me right in and addressed the issue no drama.
Robert professional at his job. He went the extra mile in getting my cars recall and service done. He was a delight to work with.
Great experience from start to finish. Highly recommend the Subaru team! They made the car experience fun! Thank you, Phil
Had some issues in the past but was a pleasant experience this time Knowledge service writer
Robert was very kind and thorough. He made sure all went well with my Subaru’s service. Everyone athat I came in contact with at the dealership was very nice.
The whole experience was smooth and pleasant. The staff were very accommodating, answered our questions, and made sure that the vehicle we were interested in would meet the needs of our business.
Bought used vehicle from dealer July 2025. Was told car had two key fobs. When car picked up only one. Was told it was our problem. New key fob will cost us another $500. above what we agreed to pay. Paid cash for car, gas tank only 1/4 full even though I had indicated I expected to have a full tank. With all the add on items at closing paid approx. $4000. more than initial agreed price. Still no consideration on items that should have been done. Also, day we picked up the vehicle it had not been washed.
Shout out to Robert and crew as they got us in for repairs when we experienced clutch failure on our road trip, WA to CO, checked in to make sure we were okay while waiting and got us back on the road in less than 48 hours. Thank you!!
Upon arrival Codi was happily waiting for me as we had spoken earlier in the day.
The staff at Stateline Subaru are excellent. They made the transaction quick and efficient. Gino...Codi and Jeremy very friendly and were engaged in the conversation at all times and keeping me informed of the next steps. Thank you!
My husband went to get our oil changed and he noticed our car was parked and appeared to be finished. He saw people who arrived after him get their vehicles back before him. Still he waited patiently just staring at our parked car. After awhile he got upset and asked what was taking so long and was given attitude by the service guy telling him it wasn’t done. My husband told him his seen our car has been parked for awhile and the mechanic told him it’s been done for awhile now. My husband did get a little ... Read More DealerRater - Jun 24, 2025
Robert is very customer service oriented. The dealership is more concerned than just selling a vehicle but concerned about making sure the vehicle you buy will make you happy!!!
Pleasant and professional, nice to have a courtesy vehicle as the service took awhile. Pleased with the service and my BRZ, wish it cost a bit less though.
My last experience was great and would highly recommend this dealer to my friends and family.
Clean, comfortable place to spend time at while vehicle is being serviced. I recommend your dealership and service department to other Subaru owners.
Salesperson was knowledgeable and personable. Dealership is clean and well kept. I would recommend to friends and family.
Eric was great and Jeremy was awesome both made my experience at the dealership amazing they were patient with me as I tried to figure things out.
Very good customer service. We're very helpful with all of my car needs and future services
I had my 2021 Outback in for an issue with the hatchback on May 14. Robert Head handled the issue quickly (by resetting the computer), professionally and spent time explaining how the different buttons on the fob operate. Thank you Stateline for always providing quality service!!!
Amazing customer service and a great deal on an awesome Outback. Financing was quick and easy. Thank you
We have had some challenges recently with wait time etc. however, Marcos made it right and gave us incredible customer service and left us with the complete satisfaction and the willingness to go back for all of our future Subaru services.
very pleasant experience, no pressure. Everyone was helpful and made us feel comfortale. Codi was awesome!
Easy to schedule. Nice clean facilities. Robert Head is a very good service manager. Has lots of knowledge.
Service was fast and professional. Very nice waiting area and amenities. All employees are curtious and friendly.
Stateline Auto in Fruitland USED to have the best customer service, especially in the parts department. The service we have received over the past six months or so has been absolutely appalling!! We have purchased four different vehicles from them as well as referred several friends and family members which have purchased another six vehicles within the last five years. We are very familiar with their processes and quality of service. This company has severely taken a turn for the worse! If we didn't have two vehicles still under warranty, we would take our business elsewhere!!! 10 out of 10, do ... Read More DealerRater - Apr 9, 2025
This dealership does not take walk in oil changes as advertised. The online scheduling is not user friendly.
We wanted a White Subaru ascent with light leather interior. They were able to get one for us.
Made an appt for service, when I got there dealer said they didn't have time that day. I drove from Cambridge, so I was not happy about the waste of my time. Had to replace same part that was replaced 6 months ago & dealer refused to warranty new part. The whole experience was absolutely terrible & I will never use this dealership again!
I have been happy in the past but not so much recently. On my last oil change service 2 air filters were replaced without consulting me first and you charges have greatly exceeded quoted cost and seem excessive
Went in on a Saturday to look at a car we saw on-line. We were immediately greeted and the car was brought up front ready for a test drive. Eddie was great to work with and no pressure. Both Jeremy and Dillon worked hard to get us the number we were wanting. Overall, a very pleasurable experience purchasing a car. Thanks to the group for making it happen.
We have been very happy with Stateline Subaru until recently. The new person in the service department needs to spend more time listening to the customer and less time talking about himself and how much he knows. We did not have a pleasant experience this last time we had our Subaru Forester serviced.
we bought new tires there and had to bring them back and they are rough
Are experience at stateline auto was fantastic. Codi was very helpful funny and professional. She did exactly what she said she would do in making our 2nd Subaru car buying experience very relaxing.
I had a great experience at Stateline Auto Ranch . All the Employees I encountered was all very professional and friendly and made sure I was taken care of and treated well. I would recommend this dealer ship to anyone that is looking for a new vehicle. My sales representative Juan Hernandez was great.
Very friendly and courteous. I appreciated seeing the filters and seeing what needed to be done. Thank you !
Robert H was the most knowledgeable, helpful and personable service representative I have dealt with in the 40 years I have had my vehicles serviced at dealerships. I so appreciate the way he thoroughly my service record and made appropriate recommendations. The whole visit was a delight.
This dealership is awesome! They made sure that I was taken care of throughout the entire process. They helped me find a vehicle that fits what I wanted even though I was indecisive. Jeremy, OMG, fought harder than anyone that I've ever known to get me into a great loan! Thank you very much Jeremy! If you are looking for a great dealership check out Stateline Subaru in Fruitland, Idaho.
Robert was very helpful. He wanted to make sure the problem was taken care of and that we were satisfied. He represented the service department well.
I am very sad that you let Lori go. She WAS that department! Compassionate, friendly, honest, humorous. I will finish out my warranty and take my business somewhere else. I gave 2 stars because your front desk girls are still great. Personality lacks immensely in your service dept. now though.
they were fast and friendly. this dealership was much closer than where we baught the car.
Our 2020 Forrester needed it's 60,000 mile service and since we bought the car there we decided to use Stateline's service facility. All of the personnel were very friendly and helpful. They were receptive to us pointing out small tears on the passenger seat and the arrangement of a loaner car. The only downside was the initial scheduling of the appointment. The scheduler called us at 5:45 am (Pacific Time) because we live in Oregon.
We liked how friendly and helpful the people were. The people genuinely cared about us and what we needed.
I love being at this beautifully decorated dealership while my Subaru receives maintenance. It is spotlessly clean and wonderfully warm on cold days because of the huge, brick fireplace, filled with (real) crackling logs. Added to all this is the welcoming, professional and knowledgeable staff. Well done Stateline Subaru!
Very clean and well maintained dealership. Staff is knowledgeable and friendly and take care of the whole family pets included
Lessons learned...never again buy a used vehicle from this dealership. No trade....cash deal...paid the asking price....we were assuming they would show respect to us in return. CarFax showed the vehicle was Canadian, so we asked Juan if all the metric dash components had been converted to US standards. He assured us with great confidence they were. Speedo was converted, but on the way home with the car we noticed the temp indicators are in Celsius. We followed the owner's manual process for switching the temp gauges, but it doesn't work. According to online recommendations, ... Read More DealerRater - Jan 17, 2025
The car was detailed beautifully!!! Thank you so much. Would use Stateline Subaru again and recommend to friends and family!
First of all Eddie, Jess, Oscar, and everyone in the back is five out of five stars. This review is solely on the service manager Marcos and the service advisor Valentino. I started coming to the service department with Chris Baker and have never had an issue before Marcos and Valentino showed up. They have proven on separate instances to be incompetent, unprofessional, arrogant, and have totally changed the atmosphere of the whole dealership for the worse. I have never seen so many unhappy people and cannot believe they are allowed to treat customers the way that they do. Whomever ... Read More DealerRater - Dec 31, 2024
They were courteous and informative about what was happening during the scheduled service and got things done in a timely manner.
We appreciate Lori she is always there to help. The only concern we have is that it takes all day every time we come to have something done on our car. Merry Christmas !!
What service? Just because I come in to help the local community for the x-mas gifts and the wifi just happens to connect doesn’t mean my vehicle is getting serviced. Your IT dept might need some work idk.
Great service as always Will come again for my next service Lori provides excellent service
Great dealership great knowledge on the vehcile you’re purchasing ! Great experience all the way around!
My service was scheduled and completed as requested. Valentino was professional and informative. When I picked up my vehicle, Beau was helpful and polite.
Very knowledgeable people and nice to discuss my auto concerns. Very helpful with my future repairs and organizing what to do first.
Seems like all new employees, new management, new sales staff…they all like their “cell phones”… the only lady car salesman was the only one to come out of her office to talk to us, and went above and beyond to get us the correct answer to a question with a symbol popping up on our dash board, that the staff on the shop side couldn’t answer, they directed us to talk to a car salesman!! Wish I would have gotten her name, she was as great!
The staff is very friendly but I recently found e that subure is the number one to donate cars for veterans and disabled people so why is it that a person goes in and says they want to trade a car in because there trying to make being disabled they turn that person down Make an exception
THANK YOU FOR THE SERVICE THEY DID EVERYTHING THAT WAS NEEDED I USE AUTO RANCH FOR ALL MY SUBARUS
Super Friendly staff, fast, efficient, excellent customer service, Nice location with a comfortable waiting area and complementary beverages
Lori is great! After getting our car towed to the dealership she helped us with necessary phone numbers to help pay for the tow. The car was repaired in a reasonable amount of time. We’re back on the road again. Thank you all!
The staff were very friendly and helpful, Lori kept me up on all the issues on my 2016 Forrester and the possible cost. The technician was was very friendly and was able to fix most all the issues I had with my car.
Too much pressure 3/4 through signing papers to upsell things I shouldn't have got, including things I was led to believe came with the car, especially the center brake light that was already built into the car. Three guys all telling me why I had to pay more for the car than the purchase price I'd agreed to.
Except for having to drive fro Baker City Or and remembering the time change, it’s always a pleasure to see and talk to all your lovely staff. Thank You for your great service!
Top tier service from everyone especially Luis at stateline subaru. I was looking for some wheels and tires and Luis just happened to have a set on hand that make my crosstrek look sharp. I originally brought the car in for an oil change.
Great service from Luis. Communicated clearly and was patient in explaining and reviewing concerns throughout the process.
Fast, efficient, friendly, accommodating, sell a great car, thorough, small not a big dealership which I like,
My car died on me and I had it take to Lori at Stateline. They had it figured out and a coat to fix to me the same day. I had options for other items that I chose to do because I knew they needed done. Within a couple days my little commuter was back in the road and running great.